GDPR
The GDPR, known as the General Data Protection Regulation, is a European Union regulation that constitutes the reference text for the protection of personal data. It strengthens and unifies data protection for individuals within the European Union.
In order to help users in the application of this regulation, different functionalities are present in Retail operations.
A document dedicated to Retail operations compliance with the GDPR is available for users who are not familiar with how the legislation works.
General information
It is important to note that Retail operations will not offer the storage of sensitive data in its use. Only the information necessary for the proper processing of exchanges between the store and its customers will be requested.
Retail operations users remain solely responsible for the information entered and the processing carried out with this information.
Consent
Retail operations offers users the ability to print a consent form. This form is a template defined by our teams that can be replaced by the company's form upon request to our service teams. This document can be completed and signed by the customer.
The consent information must be reported in the application using the checkboxes provided for this purpose. The signed document can be scanned and attached as an attachment to the customer's file created.
Selecting "Accepts the recording of his data..." allows the application to define the legal data retention periods for this prospect. These retention periods vary depending on whether or not the customer has provided his consent.
Consulting customer information
At any time, it is possible to consult and/or modify the information held on the customer. From the "Management" tab, filters have been added to facilitate the monitoring of data recording deadlines called "GDPR deadlines".
It is also possible to view the history of the relationship between the store and the customer directly from the customer's file. A printout of the information held on the customer is available in the customer file.
Data retention period
The retention period for a customer's personal data varies depending on the evolution of the business relationship and whether or not the customer has given their consent. The deadlines defined by the regulations are directly integrated into the application.
At any time, it is possible in the application to reverse the customer's consent (printing the form and taking it into account in the application by checking the box). Once consent has been established, the deadlines can be recalculated.
Anonymization
According to the regulations, a customer can ask the store to delete the data it has about them. Thus Retail operations allows users to modify customer information in order to anonymize it.
In the "Third Parties" menu, it is possible to select one or more customers and then select the "Anonymize" action. This action will require several confirmation actions before anonymizing the customer in the Retail operations database.
Apart from personal data, all other data is kept for statistical purposes.